Terms of Service

This website describes the services AGC Labs offers and provides a way to get in touch. Nothing on it is an offer, quote, estimate, or contract, and nothing here creates a client relationship on its own.

Actual work is agreed separately in writing before it begins — covering scope, timing, and cost. Where that written agreement and this page disagree, the written agreement governs.

Much of this work involves equipment, software, and platforms built and operated by other companies — Microsoft, Cloudflare, your internet provider, hardware manufacturers, and others. We configure and support those systems, but we do not make them and cannot warrant them.

Their availability, security, pricing, and behavior are outside our control and are governed by their own terms of service. We are not responsible for outages, defects, licensing changes, or data loss originating with a third-party provider.

Work goes well when a few things are true on your side. You confirm you have the authority to authorize work on the systems and accounts involved, and that any credentials or access you provide are lawfully yours to share.

You are responsible for maintaining your own backups of your data. We will gladly help set backups up and verify they are running, but the underlying responsibility for your data staying recoverable remains yours.

Unless a specific response time, availability target, or service level is agreed separately in writing, none is promised. Support is provided on a reasonable-effort basis during ordinary working availability.

Similarly, no specific business outcome — search ranking, traffic, cost saving, or security result — is guaranteed. Security work reduces risk; it cannot eliminate it, and no system can be made immune to compromise.

To the fullest extent permitted by law, total liability for any claim arising out of the work is limited to the amount you paid for the specific work giving rise to that claim.

We are not liable for indirect, incidental, or consequential damages — including lost profits, lost business, or lost or corrupted data — even where the possibility of such damages was known.

These terms may be updated as the services offered change. The version published here at the time your work is agreed is the version that applies to it, and the date below reflects the most recent revision.